Privacy Policy
Last updated: 17 August 2026
This Privacy Policy explains how SaaS Studios Ltd ("SaaS Studios", "we", "us" or "our") collects, uses, stores and protects personal information when you visit saas-studios.co.uk, become a member of SaaS Studios External, use our members platform, communicate with us, or otherwise use our services.
1. About Us
SaaS Studios External is operated by:
SaaS Studios Ltd
Company number: 16868237
Registered office: 4 Capricorn Centre, Cranes Farm Road, Basildon, England, SS14 3JJ
Email: hello@saas-studios.co.uk
Website: saas-studios.co.uk
For the purposes of UK data protection law, SaaS Studios Ltd is the data controller for personal information that we determine how and why to process.
2. What Information We Collect
The information we collect depends on how you interact with SaaS Studios External.
Membership and Account Information
When you become a member or create an account, we may collect information including:
your name;
email address;
telephone number;
business or organisation name;
job title or role;
account and login information;
membership information;
communication preferences; and
other information you choose to provide as part of your membership.
Business and Profile Information
Members may be able to provide information about themselves, their businesses, products or services.
This may include:
business name;
business description;
contact information;
website and social media information;
products or services offered;
areas of expertise;
business interests;
profile images or logos; and
other information voluntarily added to a member profile.
Where information is intended to appear within a member profile, directory, community area or similar part of the Platform, it may be visible to other members or other people permitted to access that area.
Community Contributions and Feedback
SaaS Studios External is designed to allow members to share experiences, recommendations and feedback about products, services and business solutions.
Where you participate in these features, we may process information including:
reviews;
recommendations;
ratings;
comments;
product or service suggestions;
feedback;
responses to surveys or requests for information; and
other contributions you voluntarily make through the Platform.
Information you submit for publication or sharing within the community may be visible to other members.
Enquiries and Communications
If you contact us, we may collect:
your name;
email address;
telephone number;
business details;
the content of your enquiry;
correspondence between you and SaaS Studios; and
any other information you choose to provide.
Technical and Usage Information
When you access our website or members platform, we may automatically receive technical information such as:
IP address;
browser type;
device type;
operating system;
pages or features accessed;
login and session information;
date and time of access;
referring website or page; and
technical diagnostic and security information.
Further information about cookies is available in our Cookies Policy.
3. How We Use Your Information
We may use personal information to:
create and administer your membership;
provide access to the SaaS Studios External Platform;
authenticate users and maintain account security;
provide member profiles and community functionality;
enable members to participate in the SaaS Studios community;
provide information about products, services and opportunities available through the Platform;
understand the products and services our members are interested in;
collect and evaluate member feedback;
identify products, services or solutions that may be useful to our community;
respond to enquiries and support requests;
communicate with members about their membership or the Platform;
administer our relationship with members;
improve our website, Platform and services;
investigate technical problems;
prevent fraud, misuse or unauthorised access;
comply with legal and regulatory obligations; and
establish, exercise or defend legal claims.
4. Community Feedback and Product Discovery
An important part of SaaS Studios External is the ability to learn from the experiences of our member community.
We may use feedback, recommendations, reviews and requests from members to understand which products and services are useful to businesses and to identify other products or services that may benefit our members.
For example, if members tell us that they need a particular type of business software or service, we may use that information to research potential providers or solutions.
We may also use aggregated or anonymised information derived from member feedback to understand trends and improve the products, services and opportunities offered through SaaS Studios External.
Where information has been genuinely anonymised so that an individual can no longer be identified, it is no longer personal data under UK data protection law.
5. Our Lawful Bases for Processing
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on:
Contract
We may process information where it is necessary to provide your membership, account or another service you have requested.
Legitimate Interests
We may process information where it is necessary for our legitimate business interests and those interests are not overridden by your rights and interests.
These interests may include:
operating and improving SaaS Studios External;
supporting our members;
maintaining the security of the Platform;
understanding how our services are used;
developing the SaaS Studios community;
identifying products and services that may benefit members; and
managing our business relationships.
Consent
Where required, we may ask for your consent before processing information for a particular purpose.
Where processing is based on consent, you may withdraw that consent at any time.
Legal Obligation
We may process personal information where necessary to comply with a legal or regulatory obligation.
6. Products, Services and Member Opportunities
SaaS Studios External may introduce, recommend or provide access to products, services, suppliers or opportunities that we believe may be useful to members.
We may use information about your business, membership, interests or interactions with the Platform to determine which products, services or opportunities may be relevant.
Where appropriate, we may contact members about products, services or opportunities available through SaaS Studios External.
Where electronic marketing consent is required by law, we will obtain the necessary consent or otherwise ensure that we have an appropriate legal basis before sending such communications.
You can ask us to stop sending marketing communications at any time.
7. Sharing Personal Information
We do not sell personal data.
We may share personal information where reasonably necessary with organisations that help us operate SaaS Studios External.
These may include providers of:
website hosting;
cloud infrastructure;
email services;
account authentication;
IT support;
data storage;
security services;
communications services; and
other technology required to operate the Platform.
These organisations may process personal information on our behalf and are expected to handle that information appropriately and securely.
We may also disclose personal information where:
we are legally required to do so;
disclosure is required by a court, regulator or public authority;
it is necessary to protect our legal rights;
it is necessary to prevent or investigate fraud or misuse; or
our business or relevant assets are sold, transferred or reorganised.
8. Third-Party Products and Services
SaaS Studios External may provide information about or links to products and services supplied by other businesses.
Visiting a third-party website or choosing to use a third-party product or service may result in that organisation collecting information directly from you.
That organisation will normally act as a separate data controller and its own privacy policy will apply.
You should review the privacy information provided by the relevant organisation before supplying personal information to it.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing your membership and meeting legal, accounting, security and regulatory requirements.
The appropriate retention period depends on the nature of the information and why we hold it.
Membership and account information may be retained while your account or membership remains active.
When a membership ends, we may retain certain information for a reasonable period where necessary for record keeping, legal obligations, dispute resolution, fraud prevention or the establishment, exercise or defence of legal claims.
Information that is no longer required will be deleted, anonymised or otherwise securely disposed of where appropriate.
10. Data Security
We take reasonable technical and organisational measures designed to protect personal information against:
unauthorised access;
accidental loss;
misuse;
alteration;
disclosure; and
destruction.
No internet-based service can guarantee absolute security. Members are responsible for keeping their account credentials confidential and should contact us if they believe their account has been compromised.
11. International Data Transfers
Some technology providers used to operate SaaS Studios External may process or store information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps where required to ensure that the information receives an appropriate level of protection.
This may include relying on adequacy regulations or appropriate contractual safeguards recognised under UK data protection law.
12. Your Data Protection Rights
Depending on the circumstances, UK data protection law may give you the right to:
request access to personal information we hold about you;
request correction of inaccurate or incomplete information;
request deletion of your personal information;
request restriction of processing;
object to certain processing;
request transfer of certain information to you or another organisation;
withdraw consent where processing is based on consent; and
object to direct marketing.
These rights are not absolute and may be subject to legal exemptions.
To exercise your rights, contact us at:
We may need to verify your identity before processing a request.
13. Complaints
If you have concerns about how we handle your personal information, please contact us first so that we have an opportunity to investigate the matter.
You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
Information about your rights and how to make a complaint is available from the ICO.
14. Children's Privacy
SaaS Studios External is a business membership platform and is not intended for children.
We do not knowingly provide membership accounts to children or intentionally collect personal information from children through the Platform.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to:
our Platform or services;
the information we process;
our technology providers;
our business practices; or
applicable legal requirements.
The current version will be published on our website or Platform and the "Last updated" date will be amended accordingly.
16. Contact Us
If you have questions about this Privacy Policy, how we process your personal information or wish to exercise your data protection rights, please contact:
SaaS Studios Ltd
4 Capricorn Centre
Cranes Farm Road
Basildon
England
SS14 3JJ
Email: hello@saas-studios.co.uk
Company number: 16868237